Service mapping and ownership. The more service designers I meet in…, by samsadasivan
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What is a Service? YaSM Service Management Wiki
TiSDD Method: Co-creating system maps
The value of Service Mapping and making it work fo - ServiceNow Community
Solved You are as a new member of Airbnb's management team
Thomas Madaras - MBA/MLS
The Justice System: a complex service that was never built for cybercrime, by samsadasivan, The Startup
Services we love to hate — a design game, by samsadasivan
I Didn't Know ServiceNow Did That! - What's new in Service Mapping
ServiceNow Service Mapping
Seeking Design partners- Knowledge Article Ownersh - ServiceNow Community
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